Frame AI

Start by connecting every place customers speak up—email, chat, calls, tickets, reviews, and surveys. Frame AI ingests it all, standardizes messy fields, and stitches context from your CRM so you can work with clean, unified feedback immediately. Use the onboarding wizard to map sources, set identities, and choose which properties matter (account tier, product area, region). Machine learning classifies themes, intent, and sentiment out of the box, and a powerful search lets you slice conversations by keyword, topic, channel, or segment without exporting data.

For day-to-day operations, build alerts that mirror how your team works. Want to catch churn risk? Trigger Slack or Teams notifications when high-value accounts mention renewal, outages, or missing features with negative tone. Managing support quality? Route spikes in specific error codes to the right queue, auto-create tickets in Zendesk or Jira, and assign owners with due dates. Configure “silence” windows to avoid alert fatigue and set thresholds for volume, severity, or impact so only critical items escalate. As your team acts, Frame AI tracks status, ownership, and resolution notes—closing the loop is built into the workflow, not an afterthought.

Product and marketing teams can turn noise into direction in minutes. Open the Trends view to spot rising issues, then quantify them by affected users, revenue at risk, and support time consumed. Pull example quotes with one click for roadmap docs or release notes. Compare cohorts (free vs. enterprise, new vs. long-time users) to see where friction concentrates. When you prioritize backlog items, link them to the underlying feedback so decisions are auditable. After a launch, watch topic volume, sentiment, and deflection rates shift in real time to verify impact and catch regressions early.

Reporting takes care of itself. Build dashboards for executives (NPS/CSAT, top drivers, risk by segment), operations (handle time, backlog by theme), and product (feature demand, root causes, before/after release views). Schedule email summaries or export to your BI tool and data warehouse. Every chart supports drill-down to the exact conversations behind the numbers, so reviews move from debate to evidence in seconds. Role-based access, PII controls, and audit logs keep data safe across teams that live in different systems, while APIs and webhooks make it easy to extend workflows as you grow your Voice of Customer program.